We Are Petlando
Quality meets passion
Petlando GmbH is a young family business that actively shapes the market for pet accessories with high-quality products for dogs, cats and the people who love them. As a successful producer and retailer of pet accessories, we stand for unique quality and modern design at a fair price. We sell our products under the Petlando and Vetlando brands to over 3,000 specialist retail stores across Europe. We always focus not only on offering products, but also on building a trusting relationship with our customers and responding to individual needs
It all started in 2013 with the product idea for "switchers" - dog collars in a fancy design that could be changed at will. The positive response from our first customers gave us courage - Petlando was born. Since then, the team has been growing continuously and we are proud to have our teams for administration, purchasing, design/marketing, IT, warehouse and customer service under one roof. This not only allows us to have efficient processes, but also direct communication channels and smooth cooperation between the departments. In addition, we have a first-class team of experienced sales representatives who have known the needs of the specialist stores for years.
We all burn for our products and for our customers. We courageously take on new challenges and constantly develop ourselves further. In doing so, we consistently focus on the requirements of the specialist stores and its customers.
From the Idea to Your home
How Petlando works for you
An idea becomes a product
Our creative masterminds are inspired by the ideas of our dealers and customers. They are always on the lookout for something special. This is how, for example, the first orthopaedic beds for dogs and our Spooky Toons, the successful series of novel cat toys, were created.
Quality control is a must
We put all our products through their paces before they go on sale. We check the samples with an eye for detail and conclude strict quality assurance agreements with all suppliers during the purchasing process.
We understand our customers
We are constantly in contact with our dealers and the buyers of our products. In marketing, we respond individually to the different requirements of specialist trade headquarters, local pet shops and our end customers. This absolute focus on the customer is the basis of our success.
Field service is partner to retail
We are proud of our strong sales representatives in Germany, the Netherlands, and Belgium. They live our partnership with the specialist dealers and see themselves as service providers for our customers. Systematic planning and control of all our sales regions allow us to concentrate fully on the customer.
Focus on logistics and IT
We have several large warehouses from which we assemble our product packages for the specialised trade. Thanks to the most modern scanner technology, our IT system allows us to constantly check the stock and minimum quantities of the most important products. This enables us to flexibly adapt our sophisticated logistics to new requirements.
Our team lives Petlando
Whether in sales, customer service, warehouse or administration - we live Petlando every day. We stick together and grow with our tasks. As a company, Petlando generously supports every employee who wants to develop and educate himself further. Because we learn from each other every day and consider this a great strength.
We deliver day after day
Every specialist dealer receives his individual order within the shortest possible time. We pay attention to completeness and good packaging and try to combine individual orders in an environmentally friendly way.
Customer service is a top priority
Should a delivery not be complete or if a warranty case occurs unexpectedly, our customer service is available as a competent and friendly contact person. We can provide information or react quickly because our team is fully integrated in the day-to-day business.
Your pet shall be happy
We share with you the love and enthusiasm for animals. With our products we want to make you happy. And we would be happy if you show your joy and enthusiasm to the whole Petlando family on Facebook, Instagram or TikTok. The hashtag #Petlando connects us.
We make innovative, high-quality and special products for dogs, cats and the people who love them.
We want to inspire our customers with our ideas and the special Petlando spirit we are proud of.
We create trust through commitment, fairness and professionalism.
We treat each other with respect and humanity.
We are courageous and enjoy facing new challenges.
We still have a lot planned together.
Join us and feel our passion.
We are #PetlandoFamily